When to Escalate: Taking Your Bank Dispute to the Financial Ombudsman

Having your bank dispute denied can feel like the end of the road, but it doesn't have to be. The Financial Ombudsman Service exists specifically to handle complaints that banks fail to resolve fairly.

When Should You Escalate?

Consider escalation when your bank has issued a final response rejecting your claim, when the bank hasn't responded within 8 weeks, or when you believe the bank's investigation was inadequate.

The Escalation Process

Filing with the Ombudsman is and straightforward. You'll need to provide your case reference, the bank's final response, and any supporting evidence. The Ombudsman will conduct an independent review.

How We Can Help

At Citadel Asset Recovery, we specialize in preparing escalation cases. Our team compiles comprehensive evidence packages and handles all communication with regulatory bodies on your behalf.